What we found
- The Contact page contains no enquiry form. The only
<form> element on it is the theme’s search box.
- The page is a staff phone directory: a table of names, job titles, extensions and direct email addresses (visible in the screenshot below).
- Contact Form 7 is installed and loads its CSS and JavaScript on the Contact page — but no form is rendered there. The CF7 PayPal add-on is also installed, so a form most likely exists on the
/pay-online/ page; we did not test that page, and it is a payment form rather than an enquiry route.
- No form was found on the homepage either. The site-wide purple bar instructs visitors to “send an email” rather than offering one.
- No map embed, no callback request, no general quote form and no newsletter capture on the pages tested.
Captured evidence — click to enlarge
Why it matters
A visitor who wants to make general contact has to open their own email client and compose a message from scratch. That is the highest-friction option available, it is unreliable on mobile, and it produces no record, no routing, no response-time tracking and no lead attribution. Enquiries that do arrive land in an inbox with no structured project detail, so the team spends time chasing basics. The rental catalogue’s Request for Quote flow is the exception — and it demonstrates that the mechanism is achievable.
Recommended fix
Build a proper enquiry system: a primary contact form, a project-specific “Request a Quote” form capturing event type, dates, venue and budget range, and a quote-request form wired into the rental catalogue. Route submissions to the right project manager, store them in the database, and add spam protection.